This is the Cellcrazy Refund Policy of E-commerce Platform Cellcrazy Mobile Phone, Tablet & Computer Repair Center
Cellcrazy Refund Policy
1. Under the Distance Selling Regulations, you have the right to cancel your repair contract within 14 days of us receiving your device. If you would like to cancel your repair contract, please email firstname.lastname@example.org with your details. Refunds are processed within 2 working days.
2. When we receive your device, we will contact you with an estimated total repair cost. If you wish to proceed with the repair service please let us know or if you wish to cancel please reply us on email within two working days. Courier collection charges are non-refundable once completed.
3. If you decide to cancel your repair before any work has been undertaken we will provide a full refund but will charge a return postage and packing fee of £9.99. If you paid for the courier collection service, this is non-refundable.
4. If you decide to cancel your repair refunds will be processed within 2 working days from the date of request and repaid to the original form of payment.
5. Liquid Damage Service: this service is not a repair, but a thorough cleaning and inspection service. It does not guarantee that your device will be repaired, but simply that it is cleaned and fully tested. Should repairs be required e.g. replacement components, then these will be additionally charged. Once the cleaning and inspection service has been completed, the fee is non-refundable regardless of whether the device is repaired or not.