You can send your device completely free of cost and get it safely back. If you choose not to go ahead with the repair we will send it back free of cost! We provide hassle-free postage for all repairs. We use Royal Mail for that, also you will receive a Track Number to really check where is your device.
Cellcrazy Delivery Information
All about how you get your device back. At Checkout you will have the option to choose a walk-in service or courier collection or you also post your device via your own courier. Our courier service covers loss of items up to £500. If you would like to cover your item for more than £500, please select your own courier to do so. Any goods shipped to you must be examined upon receipt. Please contact us immediately (within 3 days) if you have received your item damaged by the courier.
We will need a copy of the receipt with tracking information (barcode) and the original receipt of the purchased item to make a claim. This might take 28 days to be processed before any further action.
After purchasing a product from Cellcrazy the courier used is selected by the company and can not be changed by request. Because it is a signed for service, we are unable to leave with a neighbour or in a ‘safe’ place. Once your order has been dispatched, we are unable to change the address.
When needing to change address, whether it be on your additional payment or original order. Please contact us before the item is in the process of being dispatched. You can do this by contacting us via email with details of your new address.
If you leave notes at checkout asking for specific requests or dates, we can not guarantee this request will be fulfilled. All the items will be ready to be dispatched within the promised 3 – 5 working days. Unless any errors occur, which you will be informed about.
If you receive your package back and there’s damage to your item please contact our customer support team straight away on firstname.lastname@example.org. Please make sure you do not throw away any of the packagings as we will need this sent back with the item so we can proceed with the claim. If we do not have this we will not be able to proceed with the claim and repair the device. Please note, claims may take 28 days to complete.
Cellcrazy has trained and certified technicians and only use Grade A parts for all repairs! We also have a no fix no fee policy! If we cannot fix your device and you have already pay, we refund you the money.
Want to have a chat with Cellcrazy and resolve all your questions online? Please click on balloon chat icon at the right button of the screen. If you still have any doubts or questions please check the FAQ’s Cellcrazy or call 0175 369 6664.