Delivery INFO

Packaging, Confirmation & Delivery of Products:

All purchases made on Cellcrazy.co.uk will be packaged and will be dispatched safely. Once a customer makes an online order, he/she will receive a confirmation mail of all details mentioned about product purchased.Cellcrazy.co.uk commits to deliver the products on/before the date mentioned on the confirmation mail sent to customer excluding bank and national holidays. Product purchased will be send to the address mentioned.ย We use Royal Mail Next Day Recorded delivery service for most of our products, which usually arrived within 1-2 working days.

Delivery of Products Conditions:

Customer unavailable on the day of delivery

If the customer is not available on the delivery place, then the customer will receive a left card. Once the customer calls and confirms the delivery date, on which he/she is available, then we will make a second attempt of delivery.

Delay in delivery

Always a delivery date is mentioned for all products purchased Cellcrazy.co.uk. If the customer doesnโ€™t receive the product on the mentioned date, then he/she can directly submit a complaint to info@Cellcrazy.co.uk and further action will be taken from there.

Loss of product parcel

If the parcel has not been received or has been lost, the customer has 10 working days to declare the loss of a parcel. If the loss of parcel complaint is made within the time mentioned, thenย Cellcrazy.co.uk will make an attempt to deliver the product and will complete the claim process keeping in mind, all information collected.The final response related to claims is given by the carrier within a one to three-week period.

Confirmation of receipt of product

All products purchased fromย Cellcrazy.co.uk will be delivered to the customer on the address mentioned. Once the product is received by the customer, an acknowledgement will be required in the form of signature of the customer.

Mistaken invoice for product

If any mistake has been committed by customer while making a purchase online, then it should be informed toย Cellcrazy.co.uk via mail/call in the allocated time duration.

Grading System

All of our devices are subject to a rigorous quality control test at our facility, so you can purchase with 100% peace of mind that youโ€™ll receive only the best quality products from us in the condition they are advertised. All of our devices are supplied as below without exception

Good

There will be extremely light signs of cosmetic wear but your device will be fully functional and in faultless working order.

Very Good

Your device will be in near-flawless condition, both internally and cosmetically. Youโ€™ll barely be able to tell itโ€™s refurbished!

Pristine

The closest you can get to a new phone without paying the price. Your device will look and function exactly as if it was new.