Return and Refund Policy

Warranty of Products & Return Policy

Items to be returned within 14 days of dispatch date for return and for warranty cover the product can be returned for repair any time within the warranty cover . If a customer wants to return a product purchased from Cell Crazyย , Customer must send the product via recorded delivery method. The customer should provide a proof of postage while returning. An item is considered as the whole unit of the received order. So, if a customer wants to return an order, he/she must provide the whole item/package.ย Cell Crazy has the right to return incomplete items to the Customer.

Choose a box appropriate with the items returned. Wrap up the whole package with the shockproof material. A good space should be provided between the item and the surface so they donโ€™t touch each other. If the product received has some fault, then it can be repaired or exchanged under the warranty cover.

If the Customer returns the goods to Cell crazy, he/she needs to consider:

- the time for the goods to reach us,

- the time for us to process the return,

- the time to return the goods to the Customer.

Return/ Exchange of Products :

Once a product is being purchased by a customer, it will be delivered to the given address and the warranty will be as mentioned in the products description.. In the unlikely event that you experience any technical problems with your product, the itemโ€™s warranty covers internal, technical issues only. Physical damaged caused to the item after receipt by the Customer, is not covered by the product warranty (which is included with the purchased itemโ€™s packaging). Examples of technical internal problems that are covered byย Cell Crazy warranty include issues with: Microphone, Camera, Wi-Fi, internal speaker etc. The item must be returned in the sale condition, preferably in its original packaging. The item must be returned with all its accessories present, (data cables, and warranty form) should the item fail to meet these conditions, it will be returned to the Consumer, at his/her expense. The Consumer must systematically state his order reference and his name and complete address if he/she wants his request to be processed efficiently. The warranty sheet included in the packaging will give the Customer the opportunity to state the reason for return of the item.

Process of Returned Products:

Once the item is processed to the customer, depending on the availability, the item can be exchanged/returned. If the item canโ€™t be replaceable, thenย Cellcrazy will give full refund of the amount to the customer. Once the product is fully delivered to the customer, it can only be replaced or returned on availability of the product or a full refund of the amount will be funded to customers account by Cellcrazy The above written terms and policies are part of our pledge to high quality service. They do not affect your legislative rights as a consumer.

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Grading System

All of our devices are subject to a rigorous quality control test at our facility, so you can purchase with 100% peace of mind that youโ€™ll receive only the best quality products from us in the condition they are advertised. All of our devices are supplied as below without exception

Good

There will be extremely light signs of cosmetic wear but your device will be fully functional and in faultless working order.

Very Good

Your device will be in near-flawless condition, both internally and cosmetically. Youโ€™ll barely be able to tell itโ€™s refurbished!

Pristine

The closest you can get to a new phone without paying the price. Your device will look and function exactly as if it was new.