The UK's Fastest-Growing Phone Company

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Returns & Refund policy

Shipping Costs

We offer free delivery on all our orders for customers in the United Kingdom. We do not sell or ship to outside the UK – sorry.

14 Day Returns or Exchange

At Cell Crazy, we understand that sometimes a customer may change their mind. We offer a 14 day exchange or refund policy. The device must be returned in the same condition as purchased for a exchange or full refund. Please see below for our returns process.

Refund or Exchange Process

  • Ensure that there is no damage to the device and it is in the same condition as your received it.
  • You will need to contact us for a RMA number.
  • Please ensure that all security locks are removed i.e. passcode & iCloud. We cannot process a return with these locks still on the device.
  • A returns exchange form will need to be filled out. Please note: an incomplete returns form can result in a delay in your return or exchange.
  • The device needs to be carefully packaged including any accessories received to ensure no damage occurs during transit.

Please send the device to the following address:

Cell Crazy Ltd
Registered address:

150 Ladbroke Grove
W10 5ne

Once received your exchange or refund will be processed within 5 working days.

If you have any questions about our 14 day returns or exchange process then please give us a call on 01753 696 664 or email [email protected]