Terms & Conditions
We offer free collection and delivery service by Royal Mail Tracked. At Checkout you will have the option to post your device via your own courier or use our free collection and delivery service. If you would like to cover your item for more than £500, please select your own courier to do so. Any goods shipped to you must be examined upon receipt. Please contact us immediately if you have received your item damaged by the courier. Once your device is repaired it will be posted out same day via next day delivery .
As we provide our own shipping service we will not reimburse any additional shipping payments made by the customer.
When purchasing a product from Cellcrazy the courier used is selected by the company and can not be changed by request. Because it is a signed for service, we are unable to leave with a neighbour or in a ‘safe’ place. Once your order has been dispatched, we are unable to change the address.
When needing to change address, whether it be on your additional payment or original order, please contact us before the item is in the process of being dispatched, you can do this by contacting us via email with details of your new address.
If you leave notes at checkout asking for specific requests or dates, we can not guarantee this request will be fulfilled. However, we do aim for items to be dispatched within the promised 2 – 3 days, unless any errors occur, which you will be informed about.
If you receive your package back and there’s damage to your item please contact our customer support team straight away on firstname.lastname@example.org. Please make sure you not throw away any of the packaging as we will need this send back with the item so we can proceed with the claim, if we do not have this we will not be able to proceed with the claim and repair the device. Please note, claims may take 28 days to complete.
If you decide to post your device yourself then please pack your device securely and take your packaged device to your local post office and send it to us with Special delivery. If you choose courier collection then the courier will collect themselves from your home or work place.
Please note, occasionally delays can occur due to quality control.
International Customers (Outside UK):
For customers outside the UK, you will be required to arrange your own courier to get the device to us and pay an additional fee to get the device sent back to you using a secured international postal service, prices will vary depending on the destination.
Our free postage label does not apply to international customers (Outside of the UK) if required to return your item, you shall need to arrange your own courier to return the item to us. The courier charge will not be reimbursed.
Payment can be made by Credit Card, Debit Card.
No Fix, No Fee Policy – This does not cover all repairs, such as water damage and diagnostic. However, each case will be individually considered and a full refund will be handed out based on our discretion.
A few of our repairs are non-refundable, this includes liquid damage repairs and/or liquid damage related repairs and diagnostics if you decide not to proceed with the repair.
All repairs (with the exception of software related, battery and water damaged devices) come with a 12-month warranty. Battery related repairs come with 3 months warranty. This excludes faults relating to physical or accidental damage or if the device is opened whilst in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.
Our warranty does not cover repairs on Wifi Faults on the iPhone 4 and 4S.
If you take your device to a third party after it has been repaired by Cellcrazy this will void the warranty on your device. This includes both repaired and purchased devices. All software related repairs will not be covered by our warranty.
The warranty only covers the original repair. For example, if you pay for a screen repair and the screen becomes faulty, you will be covered with a 1-year warranty. If any additional faults occur that are not related to the original repair this will not be covered under warranty and will need to be paid for.
The warranty for refurbished phones and tablets sold by Cellcrazy differs depending on the device and only covers manufacturing defects. If the fault is not related to this or happens outside of the warranty period, an extra cost may occur. It does not cover physical or accidental damage.
With all refurbished devices sold by Cellcrazy, the battery will only be covered by a 3-month warranty.
If you purchase a refurbished mobile device from Cellcrazy and you accidentally damage the device this will void all warranty. If after this you purchase a repair from Cellcrazy, if applicable you will be covered under a new repair warranty. If the device is damaged it shall not be covered under warranty. If they pay to have repaired it still will not be covered by warranty due to any future faults that may occur.
If your device is damaged beyond economical repair through our negligence or willful misconduct, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to your device. You have sole responsibility for any data store on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.
When sending in a damaged device, our technicians will probably need to open up the device to either diagnose or repair it, this comes with an element of risk and may result in some minor damages to your device. We do everything possible to ensure this doesn’t happen, however, if it does happen and the damages are significant we will offer a replacement or repair. We will not be responsible for any damage or fault caused by a previous repair.
When sending in your mobile phone for screen repair or home button repair, Cellcrazy will not be held responsible if the Touch ID feature does not work after the repair is carried out.
Repair Time Frame & Delays:
We aim to repair your device same day if you choose walk in service. This is just an aim we target as a company, this is not a promise, as every repair varies in time and difficulty. Although 99.3% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down.
If for any reason your repair will take longer, you will be notified with the reason and the estimated completion date. Alternatively, we will keep you updated on all stages of repair. If we need to order in new parts, the repair process may be delayed. We will keep you updated throughout the whole process.
Please be aware diagnostics may take longer than usual repairs as our trained technicians take time to look at every element of the device and check for faulty parts. Please be advised we cannot guarantee your device will be repaired after we diagnose the fault. 97% of devices that we diagnose are repaired.
With screen repairs on Samsung Devices there is always a chance of the LCD breaking due to the glue needed to bond the glass to the LCD, we are one of the few repairers that offer just a glass repair, which in turn passes the savings on to the customer, however occasionally the LCD may break, before this happens, we always notify the customer and the procedure about to happen and the chance of it breaking, and ask for permission to carry on, as we will not be liable for the cost of the replacement LCD.
Liquid Damage repairs can take up to 5 working days.
Any Motherboard related repairs can take up to 7 – 14 days.
Any Software related repairs can take up to 5 working days.
Orders which have multiple repairs or require additional repairs may take longer.
Any time estimate for completion of the repair service, which may be given to you, is an estimate only and does not form any obligation under the terms of this agreement.
If we receive your device and we find there is nothing wrong with the device, we will send it back and refund you the difference. However, there will be a £9.99 handling fee deducted, this covers postage & diagnostic costs.
On a few iPad screen repairs occasionally fine grid lines may appear, the screen will work without any problems just light grid lines may seem apparent which will not affect the performance of the screen at all. We will be unable to refund or replace the screen based on this factor.
When you send your mobile device into us for a repair, it is rigorously tested by a number of different testers and departments, sometimes additional faults are found. If we find an additional fault with your mobile device we will send you an additional repair payment request via email. It is your decision if you choose to proceed or not. If you choose to go ahead with the repair, once we receive payment, your mobile device will be passed back to our technicians to continue work, if you choose to decline, we will stop work and send the mobile device back as it is. If you have any queries about the additional repairs, please do not hesitate to get in touch with us.
Water Proof Repairs:
Mobile devices that are sold as being waterproof are originally sealed in the manufacturers factory with special machines and special liquid proof gaskets.
When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialised equipment required. However, we always use grade A parts and use the best possible techniques.
Please ensure your data is wiped or back up via your operating system before sending your device to us. Our repairs are done in a professional manner but we cannot guarantee data will be on the device on return to you. We do not offer a data recovery service. Pin Locks and passwords must be removed before you send your device to us. We advise that all sim cards, memory cards and accessories are taken off the device before sending to us for repair, as we will not be liable for the loss. We may need to update your iOS to ensure the repair is carried out correctly.
By sending your mobile device to Cellcrazy, you agree to release us from all claims, damages or losses with respect to the mobile device, any data stored therein or on any media used in conjunction with the mobile device (This could be in the form of personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is the responsibility of the customer to ensure that such data is removed from the mobile device before sending the device to Cellcrazy.
If you wish to cancel your repair, you must do this before you send the device, and your order will be fully refundable. Once we have received the device and depending on the repairs that need to be carried out, we may not be able to cancel, however, if we can, an additional postage charge shall be deducted from your repair cost.
To cancel, please email email@example.com or phone 0175 369 6664 during working hours.
We reserve the right to make changes to this website and terms and conditions.
We operate a no fix, no fee policy.
The diagnostic fee covers shipping costs only and will be deducted from any repair cost if you decide to go ahead with a repair. The diagnostic is in process throughout the duration of the time your device is in our possession as this is an ongoing operation.
At Cellcrazy we will not repair any device that has been bricked, blocked or jail-broken. The device will be sent back and the customer will be refunded, however, if it was sent in for a diagnostic or liquid damage this will not be refunded.
If the device has no IMEI number then we will not repair the device. This is for security and warranty purposes, the device will be sent back and the customer will be refunded, if it was sent in for a diagnostic or liquid damage this will not be refunded.
All discount codes carry a minimum spend of £19.99 for it to become valid. Discount codes cannot be applied to additional repairs which may be required.
iOS 10 Update:
We have seen a rise in LCD issues due to hard resets after updating to iOS 10, with the update, after a hard reset is done this causes the LCD to malfunction and display grid lines across the screen. This is an issue with Apple and not due to a repair or phones sold by Cellcrazy and it will not be covered by our warranty.
If you wish to make a complaint, please email firstname.lastname@example.org or call 0175 369 6664 during working hours.